Volunteer State Community College

Programming Services

Volunteer State Community College offers Faculty and Staff the best programming support available. Programming Services is staffed with qualified personnel.

Submit a Programming Request

Software Update Schedule

Frequently Asked Questions

How does an employee request access to Banner?

The employee must contact their supervisor to request access to Banner. The supervisor will complete the "Banner Role Class Authorization Form" which should include all the appropriate classes selected. Please send the form as an email attachment to IT.Access@volstate.edu. The form will then be reviewed and sent to the appropriate departments for approval. Once the approvals are complete, the request will be processed. The employee and their supervisor will be notified once the account is active.

How does an employee request access changes to Banner?

The employee must contact their supervisor to request access changes to Banner. The supervisor will complete the "Banner Role Class Authorization Form" which should include all the current classes in addition to the new classes. Please send the form as an email attachment to IT.Access@volstate.edu. The form will then be reviewed and sent to the appropriate departments for approval. Once the approvals are complete, the request will be processed. The employee and their supervisor will be notified once the account is updated.

If I am a department head, how do I receive access to the Finance tab in SSB?

Please contact the Assistant Vice President of Finance for access to the Finance tab in SSB.

If I am a faculty advisor, how do I receive access to the Faculty/Advisor tab in SSB?

Please contact the Records Office for access to the Faculty/Advisor tab in SSB.

How do I get assistance from the TBR Help Line?

For assistance from the TBR Help Line, log into the Customer Support Center. Click on the link "My Service Requests" then click the "New" button to create a new request.